Registration

 

Do I need to register before placing an order?

 

You do not need to register before placing an order. You will need to register as soon as you have finished shopping. Our registration process is fast, free and will save you time for future purchases.

 

Ordering

 

What kind of payment methods do you accept ?

 

We accept the following forms of payments:

1. Visa

2. MasterCard

3. American Express

4. Koronopay

5. Moneygram

 

Can I modify or cancel my order ?

 

No, you cannot modify or cancel your order once it has been placed. If you need to contact us regarding an order you have just placed, email  [email protected]  or +905426950550 private customer number.

 

Order Status

 

How do I check on the status of my order ?

 

Please click here to check your order status

 

Shipping

 

How long will it take me to get my order?

 

You will receive your order within 2-7  business days.

 

Will I receive customs/import duties?

 

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs or not depending on your country. Unfortunately, we have no control over these charges and we are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. 

 

What are your shipping destinations?

 

We ship worldwide.

 

How do I track my package after it had been shipped?

 

As soon as your package is shipped, you receive an email notification confirming the shipment. You can contact us on [email protected]  or  +905426950550   to give you the tracking number for your package.

 

How much do you charge for delivery?

 

Once your place an order, you will get on your email adress a detailed invoice of your order including delivery fees.

 

Returns

 

Can I return an item ?

 

International orders are not returned or exchanged unless we have sent you a damaged product from our warehouse

 

What if I receive my order but the product is damaged ?

 

We make sure that goods leave us in the best conditions, however if your item is damaged, please contact [email protected] immediately

 

Wholesale & Retail

 

Do you offer Wholesale opportunities?

 

Yes, you can contact [email protected]  or  +905426950550 for more information.

 

I cannot find the answers to my questions, how can I reach the customer service?

 

Please contact [email protected]  or  +905426950550